xq786 Frequently Asked Questions

xq786 requires a valid Pakistani CNIC (Computerised National Identity Card) or passport for identity verification. You will also need to submit a selfie holding your CNIC. Proof of address such as a utility bill may be requested for large withdrawals. KYC documents are reviewed within 24 hours during Pakistan Standard Time business hours. Completing KYC unlocks full withdrawal access on xq786.

The minimum age to register, deposit, or play any game on xq786 is 21 years. This is a strict requirement with no exceptions. Age is verified during the KYC process using your CNIC or passport. Any account found to be held by a person under 21 will be immediately suspended and any funds handled per xq786's licensing authority guidelines.

On the xq786 Login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder or contact xq786 support at [email protected]. For security, password reset links expire within 30 minutes of being sent.

No. xq786 strictly permits one account per person, per device, and per household. Duplicate accounts are detected during KYC verification and through our fraud monitoring systems. If a duplicate account is identified, both accounts may be permanently suspended and any pending withdrawals withheld pending investigation. If you have accidentally created two accounts, contact xq786 support immediately to resolve the situation.

You can request permanent account closure by emailing xq786 support at [email protected] with the subject line "Account Closure Request". Include your registered email and CNIC number for verification. Any remaining PKR balance will be returned via your last used withdrawal method once KYC is confirmed. Alternatively, you can activate permanent self-exclusion from the Responsible Gaming section of your account dashboard.

Yes. xq786's cricket betting section covers Pakistan Super League (PSL) matches including pre-match and live in-play markets. You can bet on match winners, top batsmen, total runs, wickets, and many more markets in PKR. xq786 also covers international cricket including Pakistan national team matches, the ICC World Cup, and bilateral Test and T20I series.

Blackjack MH on xq786 is a live dealer multi-hand blackjack game streamed in real time from a professional studio. You play against a real dealer and can run multiple hands simultaneously. Standard blackjack rules apply: aim to beat the dealer by getting closer to 21 without going over. Bets are placed in PKR. The game is accessible on desktop and mobile browsers without any download required.

xq786 operates under an international gaming license, which mandates regular independent auditing of all Random Number Generators (RNGs) used in slots and table games. Live casino games are streamed from licensed studios with certified dealing procedures. RTP (Return to Player) percentages for all slot games are published in the game information panel. xq786's licence conditions require ongoing compliance audits to maintain certification.

Yes. xq786 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, visit xq786.net, and log in. All games including slots, live casino, Dragon Tiger, Blackjack MH, and cricket betting are available on mobile with a responsive layout designed for touchscreen play.

Log in to your xq786 account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly PKR deposit limits, configure session loss limits, or activate a cooling-off period ranging from 24 hours to one month. All limits take effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 7-day waiting period.

xq786 offers a self-exclusion tool accessible directly from your account dashboard under Responsible Gaming settings. You can choose exclusion periods of 30 days, 90 days, 6 months, 1 year, or permanent closure. Self-exclusion activates instantly with no support approval required. During the exclusion period, your account is locked and all promotional communications from xq786 are stopped immediately.

xq786 customer support is available via email at [email protected]. The support team operates during Pakistan Standard Time business hours and aims to respond within 1 hour for all standard queries. For urgent responsible gaming matters such as self-exclusion requests or suspected minor access, these are treated as priority cases and are escalated immediately regardless of time of day.